Warranty Policy

LAST UPDATED: 10/04/2024

Do you use CoDrone EDU drones and robotics kits in your classroom, school, or makerspace? If so, you probably know that our drones have durable, flexible frames designed for impact, and that they come with replaceable propellers and more to turn long-term wear and tear into deeper learning opportunities.

Still, classroom accidents can happen. That’s why we’re proud to provide this Robolink Limited Warranty that lets you pilot and program with confidence.

Read on more for details and reach out to support@robolink.com with questions.

Robolink Limited Warranty Policy

COVERED PRODUCT

This limited warranty covers manufacturing defects in materials and workmanship of your Robolink-branded product (the “product”) for the defined Warranty Period.

WHO IS COVERED BY THIS WARRANTY?

Robolink, Inc. located at 8920 Kenamar Dr, Ste 209, San Diego, CA 92121 (“Robolink”) extends this limited warranty only to the original purchaser of the product warranted under this warranty and anyone else who owns the product during the Warranty Period (the original purchaser and each such owner, “you” or “your”).
Except where prohibited by applicable law, this limited warranty is non-transferable and is limited to the original purchaser and the country in which the product was purchased.

WHAT DOES THIS WARRANTY NOT COVER?

This limited warranty does not cover any damage caused by: (1) transportation or storage of the product; (2) improper use of the product; (3) failure to follow the Product instructions provided in our printed materials and online lesson portal; (4) modifications to the product, except as authorized in writing by Robolink; (5) repair and modification of the product; (6) normal wear and tear; or (7) damage resulting from external causes such as accidents, misuse, neglect, unauthorized modifications, exposure to extreme physical or electrical stress, improper handling, or any other actions or events beyond Robolink’s reasonable control will not be covered under warranty. This includes, but is not limited to, damage caused by water, extreme temperatures, power surges, or impact.

This limited warranty also does not cover disposable items, or parts or components of the product that are inherently subject to deterioration during the normal operation of the product, such as batteries, motors, frames, propellers, and silicone bumpers.

This limited warranty only covers products purchased from Robolink or sellers authorized by Robolink, and this limited warranty does not extend to products purchased from unauthorized sellers. You may obtain a current list of authorized Robolink sellers by calling (858) 876-5123 or emailing Customer Service Department at info@robolink.com. The warranty will be considered void if the products are purchased in the U.S. and shipped internationally for use.

WHAT IS THE PERIOD OF COVERAGE?

This limited warranty starts on the date the product is delivered to the original purchaser and lasts for one (1) year (the "Warranty Period"). The Warranty Period is not extended if Robolink replaces the product. In the case of a replacement, the original Warranty Period will continue to apply, based on the initial delivery date of the original product. The warranty on any replacement product provided under this limited warranty will expire concurrently with the warranty on the original product. Robolink may change the availability of this limited warranty at Robolink's discretion, but any changes will not be retroactive.

WHAT ARE YOUR REMEDIES UNDER THIS WARRANTY?

With respect to any defective product for which Robolink has been notified of the defect during the Warranty Period, Robolink will, at Robolink’s discretion, either (1) replace that product (or the defective part) free of charge or (2) refund the purchase price of that product. Robolink will also pay for shipping and handling fees for domestic shipments of the replacement product to you if Robolink elects to replace the defective product. (The customer is responsible for all payments of shipping labels for international shipments.)

The remedies described above are Robolink’s entire liability and your sole remedy for breaches of this limited warranty.

HOW DO YOU OBTAIN WARRANTY SERVICE?

To obtain warranty service, you must email Robolink’s Support department at support@robolink.com before the end of the Warranty Period to obtain an approval and a prepaid return shipping label. No warranty service will be provided without approval from Robolink’s Technical Support Department. You are responsible for printing out and affixing the prepaid shipping label to the outside of your return shipment, and your return shipment must be postmarked no later than ten days after the last day of the Warranty Period.